BoardLabs iPhone Logic Board Repair FAQ
Welcome to the BoardLabs FAQ page! Here you’ll find answers to frequently asked questions about our iPhone logic board repair services, payment policies, shipping guidelines, and turnaround times.
About Our iPhone Logic Board Repair Services
1. What iPhone repair services does BoardLabs provide?
At BoardLabs, we specialize in iPhone logic board repairs, focusing exclusively on repairing the core logic board of your iPhone. Our services include charging port repairs, water damage restoration, micro-soldering, data recovery, and advanced component-level repairs. By specializing in iPhone logic boards, we offer highly accurate, cost-effective repair solutions.
2. Can BoardLabs repair devices other than iPhones?
No, we only accept iPhone logic boards for repair. Concentrating on iPhone models allows us to provide the most precise service possible. Please send only the logic board—fully assembled devices are not accepted for repair.
Repair Process & Turnaround Times
3. How long does it take to repair an iPhone logic board?
Most iPhone logic board repairs are completed within 5-7 business days, beginning once the invoice is paid. Please note that our lab operates Monday through Friday only, so the timeline excludes weekends. In cases where a repair may take longer due to part availability or complex repairs, we’ll keep you informed.
4. When does my repair timeline start?
Your repair timeline begins only after payment for the invoice is received. Any delay in payment will result in a delayed repair start date. Additionally, the repair timeline pauses once the device is shipped back to you.
Shipping & Return Shipping
5. How should I ship my iPhone logic board to BoardLabs?
You are responsible for safely shipping your iPhone logic board to BoardLabs. We recommend secure packaging to prevent any damage during transit. Please send only the logic board; if the fully assembled device is sent, we will not be held liable for any damage during disassembly.
6. What are the return shipping fees?
For repairs under £75, a return shipping fee applies and is included in your invoice. This fee must be paid before the device is returned. For repairs over £75, return shipping is free.
7. What if I decide not to proceed with the iPhone logic board repair after the diagnostic?
If you choose not to proceed, a £35 diagnostic fee applies, along with the shipping cost to return your device. Both fees must be paid before we can return your device.
Payment & Billing Policies
8. When is payment due for iPhone logic board repairs?
After completing an initial diagnostic, we will send you an invoice. Payment is required before any repair work begins. This step confirms your acceptance of our terms and allows us to start your repair within our estimated timeframe.
9. What happens if my repair cannot be completed?
In rare cases where the iPhone logic board repair cannot be completed, we will issue a credit note for the amount paid. This credit can be applied to future services at BoardLabs.
10. Can I book a repair directly through the website?
Yes! All iPhone logic board repair bookings must be made through our online booking system on the BoardLabs website. We no longer accept repair requests via WhatsApp. If you need additional help, please email contact@boardlabs.net.
Warranty & Liability for iPhone Logic Board Repairs
11. Does BoardLabs provide a warranty for iPhone logic board repairs?
Yes, each completed iPhone logic board repair comes with a limited warranty. This warranty covers the specific repair and parts replaced by BoardLabs. Warranty details will be included in your invoice and repair report. The warranty does not cover subsequent damage or unauthorized repairs.
12. Can BoardLabs guarantee data safety during iPhone repairs?
While we take every precaution to protect your data, we recommend backing up all information before sending your device, as BoardLabs cannot be held responsible for any data loss during the repair process.
13. What happens if I send a fully assembled iPhone?
If you send a fully assembled iPhone, we cannot be held liable for any damage incurred during disassembly, though we take precautions to prevent it. For optimal results, please send only the iPhone logic board.
Contact and Support for iPhone Logic Board Repair
14. How can I reach BoardLabs with additional questions?
If you have further questions about iPhone logic board repairs, the process, or any other information, please reach out to us at contact@boardlabs.net. We’re here to help!
15. Where can I view the full Terms & Conditions for BoardLabs’ services?
To view our complete Terms & Conditions, please visit our Terms & Conditions page.