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Terms and Conditions of Service
1. Service Overview

By submitting a device to BoardLabs for repair, you agree to the terms outlined below, which govern the conditions of service, payment, and repair timelines. These Terms and Conditions serve to provide transparency and set clear expectations for all aspects of our repair process.
2. Repair Turnaround Time

We aim to complete most repairs within a 5-7 business day period, starting from the date of invoice payment.
Please note that our lab operates Monday through Friday only; the repair timeline will pause on weekends.
While we strive to adhere to this timeline, certain repairs may require additional time due to repair complexity, parts availability, or unforeseen technical issues. Customers will be notified if a repair is expected to exceed the standard turnaround period.

3. Payment Terms

Invoices for repair services are generated upon assessment and must be paid in full before any repair work begins.
It is the customer’s responsibility to monitor and settle invoices promptly to avoid delays in service.
The 5-7 day repair window begins only upon confirmation of payment.
If payment is delayed, the repair timeline will be adjusted accordingly.
Incomplete Repairs: In rare cases where a repair cannot be completed, a refund will be issued in the form of a credit note applicable to future repairs with BoardLabs.

4. Shipping and Handling

Customer Responsibility: Customers are responsible for shipping their devices to the address provided by BoardLabs.
Return Shipping: For orders under £75, a return shipping charge will apply and be included in the invoice. This charge must be paid prior to the device being returned.
Diagnostic Fee: If a customer chooses not to proceed with a repair after the diagnostic is complete, a £35 diagnostic charge will apply, along with the shipping cost to return the device. Both fees must be paid before the device will be shipped back.
Shipping Instructions: We only accept smartphone logic boards for repair and request that customers ship only the actual logic board. If a fully assembled device is sent, BoardLabs will not be held liable for any damage that may occur during disassembly, though we will take every precaution to avoid damage.

5. Repair Timeline and Pausing Policy

The repair timeline will pause once the repaired device has been shipped back to the customer. Any additional shipping time will not be included in the repair timeline.
In cases where the device requires rework or follow-up repairs, a new repair timeline may be established, with any additional costs discussed in advance with the customer.

6. Repair Guarantee and Warranty

All completed repairs include a limited warranty period, covering the specific repair and parts replaced. The warranty period and its terms will be provided in the final invoice and repair report.
This warranty covers only the repairs completed by BoardLabs and excludes damage caused by subsequent mishandling, exposure to water, or unauthorized repairs.

7. Customer Communication and Responsibilities

It is the customer’s responsibility to respond promptly to any inquiries from BoardLabs regarding their repair, including additional information requests or approval for any extra charges.
Should the repair exceed the initial estimate due to unforeseen technical complications, BoardLabs will contact the customer to discuss options and gain approval before proceeding.

8. Limitation of Liability

While BoardLabs exercises utmost care in handling all devices, we are not liable for any pre-existing damage or issues unrelated to the repair service requested.
BoardLabs will not be held responsible for any data loss. It is the customer’s responsibility to back up all data prior to sending the device for repair.

9. Acceptance of Terms

By proceeding with payment and submission of your device for repair, you confirm that you have read, understood, and agreed to these Terms and Conditions.